Join the Xonicwave Team…
It’s not a job…it’s a career! We’re looking for the top talent in your area.
Are you tired of working on the same network every day?
Do you wish to work with a team of talent that you can contribute to and learn from? Xonicwave is always looking to add top talent to our family. We collaborate, learn, grow, and push each other to not only provide the highest level of technology expertise, but give our clients an equal level of client service. Our clients understand and expect the best and Xonicwave is always eager to exceed expectations.
With 12 offices across the Southern United States, we’re always in our client’s backyard. Whether it’s Los Angeles, San Diego, or even Miami…when you’re ready to elevate your career to the next level, we’d love to hear from you.
Xonicwave Benefits
Medical Benefits
We pay 100% of your health insurance (medical)
Competitive Salaries
We offer competitive salaries and growth opportunities with perks along the way.
Bonus Program
All employees can share in the rewards of great performance after their first year. A bonus program is defined as bonuses based on company and/or individual performance.
Flexible PTO
In addition to eight major holidays, we provide you with PTO to use as you see fit.
Network Support Specialist Level 1
Network Support Specialist Level 2
Network Support SpecialistLevel 3
Client Success Manager (Inside Sales)
Network Consulting Engineer
Level 1 Network
Support Specialist
About the Role:
The Level 1 Network Support Specialist is the first point of contact for clients needing technical support. This role is essential in ensuring a positive customer experience by triaging and resolving incoming support requests promptly and effectively.
Why This Role is Important:
As the initial point of contact, the Level 1 Network Support Specialist plays a critical role in shaping the client’s experience with our company. By providing prompt and effective support, you help maintain client satisfaction and contribute to the smooth operation of their technology environments.
Key Responsibilities:
- Triage incoming client requests to determine priority, categorize issues, and identify potential solutions.