Our FAQ's

Understanding budget constraints is crucial, especially in uncertain economic times. IT Managed Services can actually be a cost-effective solution. By outsourcing your IT needs, you eliminate the high costs associated with hiring, training, and retaining an in-house IT team. Additionally, our flat-rate pricing model ensures predictable monthly expenses, helping you budget more effectively. The investment in managed IT services often pays for itself through increased productivity, reduced downtime, and enhanced security.

We're happy to provide references from satisfied clients in similar industries. Just reach out to our team, and we'll connect you with businesses that have experienced the Xonicwave difference firsthand. We're proud of the relationships we've built and the results we've achieved for our clients.

Our team consists of full-time, US-based IT professionals. All of our technicians hold industry-standard certifications including CompTIA, Microsoft, and Cisco credentials, as well as our proprietary Xonicwave certification. We do not outsource support overseas - when you call, you'll speak with a member of our dedicated team who knows your business.

We take security seriously from day one. The NDA protects both parties and demonstrates our commitment to confidentiality. During our initial discussions, we'll learn about your infrastructure, challenges, and business operations. This information deserves protection. The NDA ensures that your sensitive business information remains confidential throughout our relationship.

Absolutely! Every business is unique, and we don't believe in one-size-fits-all solutions. We offer a free consultation where we'll assess your current IT infrastructure, understand your business goals, and recommend a customized plan. Whether you need our Gold, Platinum, or Titanium package, we'll help you find the right fit for your needs and budget.

Getting support is easy! You can reach us by phone at 866-844-9283, email, or through our client portal. Our average response time is under 15 minutes for critical issues. We provide 24/7 monitoring and support, ensuring help is always available when you need it most.

Managed Services is a proactive approach to IT management where we monitor, maintain, and support your entire technology infrastructure for a flat monthly fee. Unlike break-fix IT support that only responds when something goes wrong, we prevent issues before they impact your business. If your current provider isn't proactively monitoring your systems, performing regular maintenance, and providing strategic IT planning, you may not be receiving true managed services.

We specialize in supporting small and medium-sized businesses with under 60 employees. In fact, this is our sweet spot. We understand the unique challenges smaller companies face and have tailored our services specifically for businesses like yours. You'll receive enterprise-level support and security without the enterprise price tag.

No problem! During our free network assessment, we'll conduct a complete inventory of your IT infrastructure, including all devices, software, and network components. This assessment helps us understand your environment and provides the information needed to create an accurate quote tailored to your specific needs.

We've perfected the transition process to ensure zero disruption to your business. Our onboarding team will work with your current IT provider or in-house staff to gather documentation, credentials, and system information. We then conduct a thorough assessment, set up our monitoring tools, and introduce ourselves to your team. The entire process is smooth and seamless.

Our Platinum and Titanium plans include comprehensive coverage with no "out of scope" charges. This means adding new users, setting up workstations, and handling projects are all included in your flat monthly fee. No surprise bills, no hidden charges - just predictable IT costs.

While it might seem cheaper initially, an in-house IT person typically costs $60,000-$90,000+ annually in salary alone, plus benefits, training, tools, and ongoing education. They also have limited expertise, take vacations, and can only work on one issue at a time. With Xonicwave, you get an entire team of certified specialists for less than the cost of one employee, with 24/7 coverage and expertise across all technologies.

Yes! Compliance is a core part of our service offerings. We have extensive experience helping businesses meet and maintain compliance with HIPAA, SOX, PCI-DSS, HITECH, FTC Safeguards Rule, and other regulatory requirements. Our Titanium package includes compliance audits, documentation, and ongoing support to ensure you stay compliant.